Terms and Conditions

Terms and Policy
Medbot Terms and Conditions

Welcome to RP Medbots. This page (together with the documents referred to in it) tells you the terms (the "Terms") which apply when you order any menu items (the "Items") from our rpmedbots.com.sg website or mobile applications and related services (each referred to as an "Application").

Please read these Terms carefully before ordering any Items from our Application. If you have any questions relating to these Terms please contact support@rpmedbots.com before you place an order. By setting up your RP MedBots account, you confirm that you accept these Terms.
  1. Information About Us

  2. rpmedbots.com.sg is operated by Republic Power Pte Ltd, a company incorporated and registered in Singapore, whose registered office is at 158 Kallang Way, #06-08, Performance Building, Singapore 349245. Our Company registration number is 201500006G. You may contact us at support@rpmedbots.com or by using the instant messaging facility on our Application.

  3. Purpose

  4. Our objective is to link you to the clinics we partner with ("Partner Clinics") and allow you to order Items for delivery (our “Service”). Where you order from a Partner Clinic, RP MedBots acts as an agent on behalf of that Partner Clinic to conclude your order from our Application and to manage your experience throughout the order process. Once you have placed an order, your Items will be delivered to you by RP MedBots (“RP MedBots Delivery”) or our Partner Clinic ("Partner Clinic") (each a “Delivery”) depending on the Partner Clinic you have selected. In some cases, the Partner Clinic may be owned by or affiliated with us.

  5. Your Account

  6. Before you can place orders for Items using our Application, you may create the RP Medbotsaccount. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

    You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or riders, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).

  7. Service Availability

  8. Each Partner Clinic has a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our service. This is to ensure that Items reach your door at their best. Our Partner Clinics each decide their own operating hours. That means that the availability of our Service, and the range of Partner Clinics from which you can order, depends on the Partner Clinics in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner Clinic, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

  9. Orders

  10. When you place an order through our Application, it needs to be accepted by us or the Partner Clinic before it is confirmed. We will send you a notification if your order has been accepted (the “Confirmation Notice“). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner Clinics operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability. RP Medbots cannot guarantee that any of the Items sold by our Partner Clinics are free of allergens.

  11. Delivery

  12. When you place an order you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery. For an ASAP Delivery, we will tell you an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. For a Scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time.

    Unfortunately, despite our, and our Partner Clinic’s best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. We will work with you to make things right unless you have caused the delay.

    We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one that is registered with your account if you let us know before the rider has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order.

    *Please note there will be additional charge for the change of address within your order processing.

    You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):

    You do not come to the door, did not pick up the phone when the rider contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the rider is unable to find a safe location to leave the medication.

  13. Your Rights If Something is Wrong with Your Items

  14. You have a right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with your order, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.

    Prior to processing your refund, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner Clinic.

  15. Age Restricted Products

  16. Age restricted products (including alcohol) can only be sold and delivered to persons aged 18 or over.

  17. Cancellation

  18. You may be liable for cancellation charges for any orders cancelled, and we may not reimburse you for any payment already made using the same method you used to pay for your order.

  19. Prices, Payment and Offers

  20. Prices are inclusive of GST. You confirm that you are using our Service for personal and non-commercial use. RP Medbots may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at the discretion of the Partner Clinics. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid. Where RP Medbots or any Partner Clinics make a delivery, we or the Partner Clinic may also charge you a delivery fee. This will be notified to you during the order process before you complete your order.

    The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes.

    Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by RP Medbots. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to RP Medbots acting as agent on behalf of the Partner Clinic only.

    We are authorised by our Partner Clinics to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner Clinic.

    Partner Clinics sometimes make special offers available through our Application. These are visible when you look at a Partner Clinic menu. These offers are at the discretion of the Partner Clinics.

  21. Our Responsibility for Losses

  22. We are responsible to you for any losses that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any losses that is not foreseeable.

    We do not exclude or limit our responsibility to you for losses where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; or for breach of your rights in relation to the Items, as summarised at part 7 above. Subject to the previous paragraph, we are not responsible for any losses that you suffer as a result of your own breach of these Terms, unauthorised access by another person into your account (except if the person using your password had obtained it because we did not keep it secure), or as a result of any IT hardware or software failure other than a failure in our Applications, or for other circumstances beyond our reasonable control (including, without limitation, governmental acts, war, fire, flood, explosions or civil commotion)

  23. Data Protection

  24. We process your personal data in accordance with our Data Protection Policy which can be found here.

  25. Other Terms

  26. We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we may or may not notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice.

    Last updated 28 December 2021.