How to Evaluate the Performance of Your NYC Managed Services

How to Evaluate the Performance of Your NYC Managed Services

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Okay, so youve got a managed services provider (MSP) for your NYC business. How to Negotiate a Managed Services Contract in New York City . Awesome! But, like, how do you know if theyre actually, yknow, good?

How to Evaluate the Performance of Your NYC Managed Services - managed it security services provider

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Just payin the bills aint enough, right? You gotta actually evaluate their performance. Its not rocket science, but it does require a little bit of thinkin.


First things first, gotta look at uptime. Are your systems always up and runnin, or are you constantly dealin with (frustratin) outages?

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A good MSP should be keepin your stuff online.

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If youre losin money cause your website is down, or your employees cant access their files... managed service new york huge red flag.

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Ask for reports, demand transparency! They should be proactively monitorin things, not just reactin when something blows up.


Next up, security. Cybersecurity, that is. Cause in this day and age, if you aint secure, youre basically invitin hackers to a party. Are they keepin your software patched? managed it security services provider Do they have a firewall setup (and is it actually workin)? Are they trainin your employees on how to spot phishing scams? Its not just about havin antivirus software; its about a whole layered approach.

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Dont be afraid to quiz them, seriously. managed service new york Ask em about their incident response plan, what happens if (god forbid) you get hit with ransomware. Ignorance aint bliss when it comes to security.


Then theres the whole help desk thing. managed service new york When you or your employees need help, how easy is it to get it? Are you waitin on hold for hours? Are they actually solvin your problems, or just passin the buck? Responsiveness is key. A good MSP should be able to resolve issues quickly and efficiently. Track how long it takes them to close tickets, and see if theres a pattern of recurring problems. check managed services new york city If the same issue keeps poppin up, somethins wrong.


Communication, too, is super important. managed services new york city Are they keepin you informed about what theyre doin?

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Do they explain things in plain English, or do they use a bunch of tech jargon that just confuses you? You should feel like theyre a partner, not just some faceless vendor. Regular meetings, clear reports, and a proactive attitude are all signs of a good MSP.


Finally, cost. Are you gettin good value for your money? Shop around, compare prices, and make sure you understand what youre payin for. managed service new york managed it security services provider Cheaper aint always better, but you also dont wanna be overpayin for subpar service. An MSP should be helping you save money in the long run by preventing problems and improving efficiency.


So, yeah, evaluatin your MSPs performance is all about lookin at these key areas and makin sure theyre meetin your needs. If theyre not, dont be afraid to have a serious conversation. managed services new york city managed it security services provider And if things dont improve, well, maybe its time to (gulp) find a new one. Your business deserves the best!

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