How to Troubleshoot Common IT Issues Yourself (Before Calling Support)

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How to Troubleshoot Common IT Issues Yourself (Before Calling Support)

Okay, so, youre staring at a screen, probably with that glazed-over look, right?

How to Troubleshoot Common IT Issues Yourself (Before Calling Support) - managed it security services provider

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Somethings not working. What is Data Backup and Recovery Support? . check Maybe the internets gone kaput, your printers decided to be a paperweight, or your email is just...vanished. Before you pick up the phone and dial IT support (and lets be honest, wait on hold listening to that awful music), lemme tell you, theres a bunch of stuff you can try first. managed it security services provider Save yourself some time, maybe even learn a thing or two!


First things first, the golden rule: Have you tried turning it off and on again? Seriously! managed it security services provider Its a cliche, but it works surprisingly often. Like, 80% of the time. check (Maybe Im exaggerating a little). managed services new york city Reboot your computer, router, printer – whatevers acting up. Give it a minute or two to actually turn off, not just go to sleep, before switching it back on. managed it security services provider Youd be amazed how many problems this fixes!


Next, check the obvious stuff. Are all the cables plugged in? Is the power switch actually on?

How to Troubleshoot Common IT Issues Yourself (Before Calling Support) - managed service new york

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Believe it or not, Ive seen people call IT because their monitor wasnt plugged into the wall.

How to Troubleshoot Common IT Issues Yourself (Before Calling Support) - managed it security services provider

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No judgement though. We all have those days. managed service new york Look for any obvious warning lights or error messages. Write them down! That info is gold for the IT guy (or gal) when you do have to call.


Is it your internet connection? managed service new york Thats a big one. Try opening a webpage on your phone (while disconnected from WiFi, mind you).

How to Troubleshoot Common IT Issues Yourself (Before Calling Support) - managed services new york city

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If that doesnt work, the problem isnt your computer, its your internet provider.

How to Troubleshoot Common IT Issues Yourself (Before Calling Support) - managed services new york city

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Call them!

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check If your phone works fine, then the issue is probably with your computer or your router. Try restarting your router (again!). If that still doesnt work, run the Windows Network Troubleshooter (or whatever the equivalent is on your operating system). managed service new york Sometimes, it actually finds something useful.


Software acting wonky? Try closing the program completely and restarting it. If that doesnt help, check for updates. Outdated software is a breeding ground for bugs (and security vulnerabilities, yikes!).


And, this is a big one, Google is your friend!

How to Troubleshoot Common IT Issues Yourself (Before Calling Support) - managed it security services provider

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Seriously! Type in the error message youre seeing, or describe the problem as clearly as you can. managed services new york city Theres a good chance someone else has had the same issue and posted a solution online.

How to Troubleshoot Common IT Issues Yourself (Before Calling Support) - managed it security services provider

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Just be careful where you click, and dont download anything from shady websites.


Look, I know this stuff can be frustrating! But with a little bit of patience and some basic troubleshooting skills, you can fix a lot of common IT problems yourself. managed service new york And hey, even if you cant, youll have gathered some useful information for the support team when you finally do call them. Its a win-win!